How long will Gmail be free?

I've just totted up 30 pieces of software that I use at least weekly which have cost me absolutely nothing. In particular I have my Gmail account open just about every moment of the day, so the recent service problems hit me hard. It made me think about how much we can rely on free stuff, and how much I take for granted what I routinely get for nothing.

Although many of these tools may offer upgrades, add-ons or be linked to things I have paid for, I am using all of the following absolutely free of charge:

• Blogger
• Doodle.ch
• Drupal
• Evernote
• Facebook
• Feed My Inbox
• Feedburner
• Firefox
• Flickr
• Flash player
• Flock
• Gmail
• Google custom search engine
• Google groups
• Google maps
• Google search engine
• icanhaz
• Linkedin
• Mediawiki
• Quicktime player
• Skype
• TinyURL
• Twitter
• WikiPedia
• Wordpress
• Yahoo! Search Engine
• Yahoogroups
• Youtube

Most have a single function, but they get used at least monthly, whilst some are built into to other tools, such as Flash Player, so I hardly know I'm using it. And then there's Gmail and Flock (a Firefox-based browser) which is open just about every minute I'm online, which is close to 10 hours on a working day. And I'm sure many other people use a lot more.

Bear in mind that I didn't include my free Flickr because I also have a $25 Flickr Pro account, or 'other people's blogs', which save me money on magazines. Think of the time and effort invested in publishing useful information without any thought of charging for it. Or RSS, which is a vital part of my networked world - if it had been invented by Microsoft it could easily have needed a licence to be built into someone's website.

And I didn't count any BBC stuff, especially iPlayer and news, because I pay for a TV licence. There is also a lot of technical stuff that I can't see but that I know is important to SCIP's work, such as open source server tools which we use for hosting sites. Or my free iPhone apps, some of which I use regularly.

But how long will they be free?
I'd been thinking about free stuff not just because I wanted to point you at useful stuff [although I have only listed things I use regularly and would endorse] but because I was wondering whether the credit crunch presented a threat to my new way of working.

Do they rely on income from advertising to remain free? If so I can only see a downturn in advertising spend in 2009, and perhaps a corresponding decline in free services. Even the mighty Google's income remains firmly linked to turnover in online advertising, and is currently tightening its belt as the squeeze continues. Imagine paying for searches. And GMail is suffering some servcie problems which have underlined the problems in relying on a single provider for a vital service such as email.

Some of these tools are free because I can choose to pay for an upgrade. I'm typing this in the excellent Evernote, for example, which offers a generous free monthly limit - I can upload 20,000 text notes - but has cheap paid-for features which I may find useful in future. It's business plan probably relies on a small percentage of people paying for a service which it can offer for free to millions. Whilst this is based on the very low margins for each free customer there will be some fairly hefty bills coming in each month and it will need to begin seeing some income at the end of the tunnel if it doesn't want it's banks or backers breathing down its neck in the next few months.

And Evernote is a tool that's been round for a while and may well be backed by bigger fish or have a more substantial base of paying clients than, for example, Twitter, which, as far as I can tell, has no paid for features. This free service allows people all over the planet to post short messages that can be shared with thousands of other people. Like text messaging crossed with email groups crossed with blogging. I can't believe any users would say that it has reached mission-critical status, but even minor drops in service cause howls amongst millions of current users.

Will we see a shift in the charges for services as the crunch bites? Or more and more open source as the market for software dries up?

Making Facebook more accessible

A tool to make Facebook more accessible to visually impaired users has been created by Project:Possibility, a group of not-for-profit software developers in the US. The application, which can be found at http://fastlink.headstar.com/pp2 allows visually impaired users to log in, navigate and use the site by combining screen reader technology with other coding techniques.

Brian D’Souza, a team member who worked on the project, explained:“We leveraged an existing technology developed by Google which combines use of screen readers and java script and navigation methods to make navigation and modification of content of webpages easier. It provides a lot of value for a blind person.”

Facebook’s popularity has risen dramatically in recent years, with more than 150 million users worldwide. However some users claim it does not fully support assistive tools, with several groups active on the site itself pressing for a more accessible service, such as The Official Petition for a More Accessible Facebook which contains almost 1,500 members. Some measures have already been taken by Facebook to accommodate the needs of disabled users, such as releasing screen reader-friendly versions of some of its applications.

The Facebook tool was one of a series of projects created at the recent UCLA SS12, an annual ‘code-a-thon’ held at the University of California, Los Angeles. Software developers spend a weekend working on projects for disabled people.

Story taken from e-access bulletin, a free monthly email newsletter’ available for subscription at http://www.headstar.com/eab

How small charities can take credit card donations

A new report by the Charities Aid Foundation raises concerns that cash donations are falling sharply as credit card payments and regular direct debits become more common. A 22% drop in cash donations, coupled with a predicted fall in charitable income on the back of the credit crunch is seen as a particular threat to smaller charities - in other words the vast majority of organisations supported by CVS and other infrastructure bodies in local networks across the south east.

Given the costs involved most small charities will not be able to afford to set up credit card payments, but there are several online systems which could help avoid the worst effects of this change. Here is a quick round of three of the best known and ideas about how to use them.

The best known of these is Just Giving, which is very commonly used by people entering large public events, such as the London Marathon, to enable supporters to send their money straight to their chosen cause. Any charity can set up a page on the site, and it currently offers a free 3 month trial, after which it charges £15 per month and 5% per transaction BUT it also adds on Gift Aid when UK resident donors fill in the form provided. They reckon they can turn a £10 donation into about £13.

They have a handy video to explain the concept:

Justgiving Fees - Explained in Video! from Justgiving on Vimeo.

Similar services are available through Charities Aid Foundation's eFundraising service, which includes listing on the CAF website, and www.bmycharity.org.uk, which offers a free Pay As You Go service. This gives you slightly less for each donation but is an ideal way to get started.

Fundraising plans and online promotion

Of course setting up an online payments system in this way is not going to solve anyone's funding problems unless it is part of a more comprehensive fundraising plan. You need to think about who you think will donate to your cause, how you will communicate with them and then find as many ways as possible to advertise and link to your new payments page.

This may include adding a bog to your web site - using Blogger or Wordpress.com for example - or investigating Facebook groups and other new forms of networking to raise your profile and connect with supporters. This may mean a steep learning curve at first but, given the potential financial benefits, and the relative ease with which you can set up payment systems it is definitely a good first step to addressing a significant trend.

A final point is that none of these systems is of any use if you don't have a charity number. Unconstituted groups, social enterprises without a charity number or other organisations will probably have to use PayPal or an equivalent online payments service. There are many services such as this, with all sorts of charging structures, so more research is needed to see which one fits your needs.

Read about trends in giving

Third Sector magazine has a story about the findings of the research and details of the changing patterns in giving at Massive decline in cash giving 'a threat to smaller charities' - Third Sector

Tags: fundraising, ictchampion, scipnews

So what have you been up to?

Here's a catch up after several busy weeks [a bit long, sorry].

3 Nov: Regional ICT Forum, Guildford.

I run a regional forum for anyone involved in ICT-related activities in the voluntary and community sector in the south east. We had a good turn out and spent a very useful couple of hours before lunch talking about how we work with funders to help improve the way that voluntary and community orgs budget for their ICT. This included the input of someone from the Big Lottery Fund and looked at how best to encourage VCOs to think about Total Cost of Onwership when budgeting for ICT - like buying a car and including petrol, insurance and driving lessons in the budget.

There was a lot of support for this work amongst the group but there were also lots of questions about how funders will respond and how we can help them make better decisions. The first step we agreed was to work together on a draft set of guidelines which we ask funders to adopt. We also reviewed other aspects of the proposed regional ICT strategy and came up with plans for workshops about 'How to Buy a Website' which Lucian and I will be running in the new year.

Full notes of the meeting are still in draft I'm afraid, but more to come soon.

6 Nov: RAISE conference/AGM, Oxford.

RAISE is the regional body representing the voluntary and community sector so this was a great opportunity for networking. I learned a lot about Compacts and Local Area Agreements [LAAs] and their relevance to the sector but felt depressed by the presentations by a selection of National Support Services - now known as Improving Support Workstreams. There really is a lot to do to make these worth more than the sum of their very disjointed parts.

7 Nov: Judging the Digital Media Awards: South

A whole day locked in Midnight's basement judging for DiMAS. The other judges were a great bunch and this was a lot of fun. The whole this was very tiring but everyone got a fair crack of the whip and you can see the fruits of our deliberations at www.thedimas.co.uk

The winners are announced at the glittering awards ceremony on 17 November at All Saints Church in Hove, which I'm co-hosting with local funny man Stephen Grant.

I spent the evening celebrating the 10th birthday of the wonderful Working Together Project at a fun-packed event attended by just about everyone who's anyone in the local voluntary sector, and featuring Michelle from Gender Trust's fab stand up routine. I was much less drunk than I expected but also much much more tired than I hoped so went home early.

10 Nov: Big Lottery Fund south east Helper Agencies event, Portsmouth

A nightmare day for journeys but I had a really useful trip to Portsmouth attending an event for Big Lottery Fund [BLF] Helper Agencies [2.5 hours there, 4 hours back!].

These events are run by BLF for funding advisers and other people who provide support to voluntary and community organisations. The aim is to make sure that as many people as possible understand the various funding programmes offered by the Lottery in the region. This session included a great exercise where we had to choose between six funding bids, as if we were on the Lottery Awards panel.

It was a mixed bunch of about 30 people: mainly local authority but lots of voluntary sector organisations such as CVS funding advisers. It was tough exercise but in the end we came to fairly similar conclusions about who we'd give the money to, and I'm now looking forward to delivering a similar workshop in the new year to help people think about budgeting for IT.

12 Nov: Build and Manage Your Own Website, training workshop, Brighton

Libby Davy and I delivered a really positive first session in web design training for a small community org in Coldean, a neighbourhood on the edge of Brighton. This is the first time I've delivered a workshop that uses Wordpress to help groups produce their own website. Everything we prepared went down really well and we had two hours and a group of four to teach, which was a nice gentle introduction. I'm really looking forward to the next session next wednesday evening, to be followed by four more sessions after xmas.

13 Nov. Intellect Third Sector Working Party meeting, London

Intellect is the trade body for the IT indutsry and its swanky Russell Square HQ drew a good mix of people who heard from a great set of speakers including the head of NCVO's Collaboration and ICT Unit, the Digital Inclusion Team who highlighted some great resources and, my fave, Julie from Cosmic who talked about her work in a really inspiring way. Cosmic is the same age and delivers almost exactly the same work as SCIP but is based in beautiful Ottery St Mary in Devon.I have thought of it as SCIP's cousin, but under Julie's guidance it is fast becoming more like a big sister.

I made some good contacts and enjoyed the very positive discussion about supporting use of IT by the third sector. I'm not sure where else this sort of audience may come together so I'm hoping it will continue to grow, esp as a forum for shaping relationships.

Quick catch up with some of the other regional champs afterwards - great to see them and a shame we can't seem to coordinate more face-to-face meetings better/at all.

14 Nov. NetWeight, University of Brighton

I chaired a meeting for NetWeight project, a DoH-funded research programme led by Prof Flis Henwood at Uni of Brighton. It was a lively and very informative session summing up the work we've done to date on the project, and especially reflected on some workshops I helped run. These were about how people could use ICT to self-manage their weight but included introducing complete beginners to blogging, storytelling and redesigning local websites.

I really enjoy being involved in this project and there was a really good mix of people at the meeting, including workshop participants [also known as The Guinea Pigs], members of the research team and partners such as local providers of health information.

Much more work is needed to capture and feed back key issues for the Department of Health, but I'm already building lessons from these workshops into what I'm delivering in my web design workshops in Coldean. I also hope we can do some more work with the participants from these workshops, beyond the life of this project.

17 Nov. Chain Reaction 08

Had a great day out a Chain Reaction event on the south bank in London. As well as crying at the video for Peace One Day, I got to hear Lord Mandelson and Gordon Brown talking up social enterprise we also got to hear from Dragon's Den tall boy Peter Jones, Tim Smit from the fab Eden project and loads of inspiring people out to change the world.

I was a social reporter for the day with David Wilcox leading a busy band of people adding lots of live content to reflect the day's events. The videoboo was an especially eye-catching means of conducting video interviews and beaming them online. I particularly enjoyed mixing it with lots of young people from all sorts of volunteering projects, and learning more about Disruptive Innovation. Very enjoyable train ride home too.

20 Nov: Social Enterprise Day.

Illness had kept me sidelined for a couple of days but I did get an hour with some politics students who wanted to know more about SCIP's work. I took the chance to explain social enterprise and they had some very insightful questions which I hope I answered sensibly.

Other stuff in my head right now:

• talking to people in Kent about how to connect with their project that is supporting development workers across the county
• lots of detailed finance and reporting stuff on the BASIS-funded project I'm managing about embedding IT skills in the vol and comm sector
• back to the Isle of Wight on Monday for more work on their IT volunteer recruitment campaign
• trying to understand who's trying to carve up what from the Government's £1m requests for bids to coordinate a network of Digital Mentors - and how SCIP can be involved
• publicising and organising the BASIS-funded event we're running on 15th December about how people learn IT skills
• recruiting an evaluation consultant for the BASIS-funded Embedded IT project
• planning the next sessions of the wordpress training for the residents of Coldean
• learning my script as co-host of the Digital Media Awards in next Thursday night
• planning SCIP's xmas do

What makes a good presentation great?

Looking for inspiration for your presentations? Now you can check out the world's best presentations at www.Slideshare.net who have announced the results of the Best presentations Contest 2008. The winning entry is called Thirst [see below] does an excellent job of explaining the impending global crisis in water resources.

Slideshare is an excellent website that hosts your presentations for free. It's a useful tool for sharing presentations before and after events, and it's also a good place to look for ideas when planning your own presentations.

Take a look and see what you think of the winners. You'll see how they all use strong graphics, and it's also interesting to note that many of the slide shows selected relate to not for profit activities and campaigning. Perhaps they're easier to judge than the typical sales-oriented business presentation?

Results of the World's Best Presentation Contest 2008 - SlideShare

THIRST

View SlideShare presentation or Upload your own. (tags: design crisis)

Just what the world needs: A new browser?

Google is about to launch a new open source web browser. Read about what it does - and why - by reading their comic book style story, and then sit back and see whether the might of Google can dislodge the monster that is Internet Explorer.

Google Chrome

Can Facebook stop global capitalism?

A Facebook group has been started by a campaign in Brighton that wants to close down Starbucks newest coffee shop in the city. As well as rejecting the corporate giant in favour of the numerous small independent coffee shops the group is also raising awareness of the fact that Starbucks is choosing to ignore the fact that it doesn't have planning permission to be there.

This is one of many campaigns being developed through new social networking sites, but it remains to be seen whether it can make a difference when faced with an intractable corporation. It's also worth noting that facebook funds itself through advertising - and when I visited it was a credit card company paying for my eyeballs to cross its path.

Facebook | Stop Starbucks from Opening on St James Street

Workshop: Tackling Digital Exclusion, November 2008

Digital Unite is the organisation behind the annual Silver Surfer Day, which helps promote the use of computers and the web by older people. They’re now running a workshop in November to show voluntary and community organisations how they can help their clients and communities to bridge the digital divide.

“In today’s world being able to use Information Technology is as vital as reading and writing. Yet some people miss out on this vital skill, whether because they retired before learning for work, slipped out of the education ‘loop’ for some reason or simply felt too daunted at a crucial time in their lives. Bringing IT literacy programmes to these groups can feel challenging but it’s also a tremendous opportunity to work communicatively and pro-actively and in a life-changing way with your clients.

You will spend a constructive, creative day with like-minded others finding out about the highly successful ‘DU way’ of bringing sustainable IT programmes into all sorts of communities. We’ll also explore how to use outreach opportunities like Silver Surfers’ Day to encourage people to join in and try new technologies.”

Dates:

• Liverpool, Wednesday October 29;
• Brighton, Thursday November 6;
• Burton-upon-Trent, Tuesday, November 11;
• Exeter, Monday November 17.

Costs:

GBP75 per head or GBP120 for two from same organisation.

Refreshments:

Hot and cold drinks and biscuits but please bring yourself something for lunch.

Timings:

Exact times depend on locations but roughly 9.30-4.30pm.

What is Uniservity telling us?

Recent years have seen many voluntary and community sector infrastructure bodies spend five figure sums on database projects. Some have been successful, others have not.  The flood of such projects is now slowing to trickle, which may explain why one of the biggest suppliers has pulled out the market, leaving its customers across the UK without support for their products.

Such projects are always complex, especially when the client has little experience of how to get what they need. The databases being commissioned are shared information systems, helping to promote better co-working between agencies in a local area. They may also be linked to shared website systems, which include the ability for member organisations to build and manage their own sites.

I'd estimate that at least £1m has been spent in the UK on similar products in the space of three years, and one of the most popular suppliers has been Uniservity.

Not only did they have a good product and recruited staff with experience of the sector, they came with an endorsement from NAVCA, the lead body for CVS Chief Officers in the UK. Now they've pulled out of the market, and suggested that their customers switch to other suppliers for product development and support.

Informal research suggests Uniservity has a reasonable share of the market, so this will be a big problem for lots of people who thought they were investing in better information systems for the long term. NAVCA's decision to give them its blessing could also be seen as a dent in the reputation of the sector.

Below is a message from the NAVCA Chief Officer which explains its position. It's good to see someone so senior saying sorry, and let's hope others who backed Uniservity - and other suppliers - will be just as candid about the perils of their national clout skewing the market.

Procurement and investment
On the other hand this is a complex issue that deserves ongoing attention, well beyond a review of NAVCA's relationships with suppliers.

From the supplier side Uniservity certainly seemed to be a credible option. I assume that there are financial reasons to withdraw from a market in which they are a leading player, which perhaps reflects a lack of ongoing income from their initial sales. There are very few new clients beyond the Consortia which had ChangeUp funding for these projects, and few of them will have budgeted for spend beyond years one or two.

I'd suggest Uniservity's withdrawal is a symptom of bigger problems on the client side. These include unrealistic funding deadlines, lack of focus in the face of a blizzard of "urgent" issues, and the shortcomings of the procurement and project management expertise at a local level?

I have also been surprised at how few people spending the money have spoken to one another either before, during or after the procurement process - and there are suggestions of large discrepancies between what was paid for similar products.

Leaving aside whether the money would have better spent on projects other than databases or websites, this is a very common problem when budgets do not follow through the implementation process. Even if implemented perfectly first time [ha ha] all databases and websites need to grow and change as they are used, which means more money in years three and beyond.

The current problems also shows how valuable independent advice and support is for the sector - and how carefully that independence needs to be patrolled at national, regional and local levels.

What next?
The network of regional ICT Champions is being asked to help review the situation and support organisations affected by Uniservity's decision. I hope we can look beyond Uniservity's clients to all similar projects and how they're progressing.

We can help quantify the size and nature of the problem, share best practise, create a collective voice with the remaining suppliers, encourage peer support amongst people with the same issues and identify key factors that make such projects a success.

Amongst the support available is a popular workshop I delivered in February about how to choose a database, as well as the wealth of guidance about choosing and using databases in the ICT Hub Knowledgebase. I'm sure we can also come up with more help specific to the ongoing implementation of these complex systems, perhaps involving volunteer support through IT4Communities.

Expect to see more on this over the coming year...

= = = =

Dear Chief Officers

I gather from a recent email conversation with Steve Place, Chief Executive at Dorset Community Action, that support from Uniservity is becoming more and more difficult to obtain.

NAVCA's relationship with Uniservity over the past four years was discussed at the recent Trustee Board meeting in the context of new "guidelines for ethical business development" agreed by Trustees.

I would like to offer my personal apology for the way Uniservity turned out. I was responsible for the early discussions with Uniservity and for the subsequent "partnership" with NAVCA.

At the time of the early discussions Uniservity was highly recommended to NAVCA by two members in the North West. They had both bought the Uniservity database product and were very pleased with its implementation. In presentations to NAVCA Uniservity representatives were convincing - they had a real grasp of the needs of NAVCA members and seemed committed to developing and sustaining the product.

Hindsight is always a great thing as we know. However, it is fair to say that I should have been more circumspect about the Uniservity offer. It was a small company with a limited track record outside the NAVCA members in the North West.

It has turned out badly for too many NAVCA members. The learning we have taken from this sorry story is that we will not enter into a partnership of this sort again with a database supplier.

Good wishes

Kevin
______________________________

Kevin Curley       
Chief Executive
NAVCA (National Association for Voluntary and Community Action)
The Tower
2 Furnival Square
Sheffield S1 4QL   

Funders needs a sense of balance

Jill Ferguson at Hastings Voluntary Action [HVA] has posted a useful reminder that grant funding from Government remains a vital part of the funding mix at a local level. She welcomes a recognition of the role of grassroots activity at a neighbourhood level but fears that the emphasis on contracting services and tendering for funds will undermine funding for work which is best delivered on a small, very local scale.

This echoes a campaign being led by NAVCA called Sustaining Grants - why local grant aid is vital for a healthy voluntary and community sector and thriving local communities.

Jill's article can be found on HVA's website: HVA - paper_030

More details of the NAVCA Campaign can be found on its site http://www.navca.org.uk/publications/sustaininggrants/

Turning websites into email

I love email and I get loads of it every day. I filter it off into various folders and try very hard to only read messages that require an action - and leave the rest until I have set aside 10 minutes or so for catching up. And now I love SendMeRSS, for sending RSS feeds sent straight to my email in-tray, giving me all sorts of news and updates as they're added to the web.

I love mailing lists and discussion forums because I can dip into specialist networks and keep track of trends and ideas, just by running through a folder full of emails. I also love having email on my Blackberry because I can ignore stuff as it comes into my in-tray on my computer at work, but then catch up later [usually as I put the kids to bed].

I also love pootling around websites but find that time goes very quickly and I always end up promising to go back to something - and then never do. So I've signed up to a load of RSS feeds, that mean I can see the latest stories as they're added to a website. The RSS Feed Reader built into my browser [Flock] is fine, and you can also get RSS or News Readers as standalone applications. But I want all the information I can get coming into my one place  - and in my case it's my email in-tray.

Some websites offer an email subscription, so you can receive news regularly. But many sites don't have this facility, which means you  need to check your RSS Reader or go off surfing on the off chance that something's been added.

SendMeRSS lets me sign up to receive emails every time a website is changed. So I can keep track of any page that has an RSS feed [which is a lot of them these days] and then receive an email containing the story as it is added.

There are other tools like this out there - www.rssfwd.com and FeedMailer.net amongst them - but this has worked the best so far. I get an account lsting my feeds and they come through nice and promptly. Oh, and it's free...

Send RSS feeds to your email | Home

Community-sector Drupal Conference

Drupal is a powerful open source tool for creating websites that can be managed by people without a high degree of technical skills. It is a very popular tool with a large community of users, and it is free.

Many people around the world use Drupal to set up sites for not for profit organisation - we've been using at SCIP for several years, including our own site at www.scip.org.uk. The initial set up stage still requires a specialist web developer, but once it's in place it can offer very powerful features to anyone with basic keyboard and mouse skills.

These sites are becoming increasingly popular for small and medium sized community organisations, alongside the growth of personal sites such as Blogger. You can change content quickly and easily, add photographs and useful links to other sites, add news stories and tidy up loose ends, such as when staff or job titles change.

Drupal has developed thanks to the commitment and collaboration of a wide range of people across the world. This conference in Coventry in late August is for web developrs with a specific interest in creating sites for the voluntary sector. It's just £15 and is being organised by Illuminate ICT.

Our Drupal Conference | www.illuminateict.org.uk

Upgrading to QuickBooks Pro 2008: A Warning

Quickbooks is a very popular accounting package, often used by organisations that have graduated from using spreadsheets but who don't need the full power of Sage.

Given its popularity it's interesting to see 12 out of 12 stinking reviews on Amazon, including one that simply says 'Whatever you do don't upgrade to Quickbooks Pro 2008'. Take a look at the reviews to see why not.

Amazon.co.uk: QuickBooks Pro 2008: Software

Free manuals for open source products

Floss Manuals is a great website that lets you build manuals for a wide range of free software. You can pick and choose which software you want to know about and it will build a manual that you can download as a pdf.

There are loads of free open source tools out there that can do the same thing as software you can pay for - free software available online you can download and use without paying a license fee. So far so good, but, unlike Microsoft and other standard suppliers, it can sometimes be hard to find user-friendly information about how to use it.

It's all very well installing a free copy of Open Office if you're confident about learning new software skills, but it's a lot harder for people who aren't happy clicking about trying to make it work. And there aren't that yet Dummies' Guides for even the most popular open source products.

That's why Floss Manuals is a great idea. It's a well-designed website that let's you select the products you want to know about and download pdfs of the manuals. Follow the link to see how it helps you get the most from OpenOffice, which is a free alternative to the suite of Microsoft Office applications including Word, Excel and PowerPoint. OpenOffice manuals

SurveyMonkey is accessible

Do you need to run online surveys? There are lots of free tools for building surveys on websites but one of the easiest to use and most popular is Survey Monkey. It's now been certified as fully accessible, which means it can be used by people who use screen readers, such as blind people. It has a lot of free features that can be used for smaller surveys or it can be rented cheaply by the month when you need to build bigger surveys.

SurveyMonkey.com is accessible

Fundraising and the Internet

Fundraising is the lifeblood of the sector, but how can the internet help? Well, it can help you with:

• Research that supports your fundraising
• Where’s the money?
• Information to support my bids
• Raising money from donors
• Improving your fundraising skills

I compiled the following list of sites as part of a review of useful sites for a training course I'm planning. Although a lot of it may appear to be local information I'd suggest it all has some value wherever you work:

East Sussex Bidding Bulletin
The Bidding Bulletin is updated monthly and is the most comprehensive listing of current funding sources I have found anywhere in the country, including deadlines, contact details of all live funding pots. Mainly relevant to south east of England, but worth a look for any fundraiser.

West Sussex Grant Finder
Where’s the money? Use this free service to search for current grants information. Not 100% relevant to Brighton & Hove but better than anything we have online here.

Government Statistics
Relevant facts and figures emphasise the value of your work and add weight to your application. Now you can view all sorts of Government statistics - just put in your postcode and see the census data for your neighbourhood, plus loads of other useful information to cut and paste into your funding bids.
Take donations online at bmycharity
Take donations online – you pay a commission but can easily take donations and add tax relief without having an online banking facility. You can also try www.justgiving.com for the same service.

Popular local funders
Brighton Resource Centre maintains a list of popular funders, especially aimed at small local groups. Every CVS or local support group could do this quite easily - does yours?

Professional fundraising information
This is at the professional end of the fundraising spectrum but may alert you to training courses or new ideas.

Advice about how to make a bid
Lots of useful leaflets and information to download from the Funderfinfer website about how to do fundraising – from beginner to expert level.

You can also subscribe to various email alerts to receive news updates about fundraising by email. Keep your eye open as you surf these links and let the information come to you.

Do you get the most from Word?

In the age of Google Docs, websites and wikis Microsoft Word may feel like a dinosaur to some, whilst many will be stumped by the bewildering range of functions and short cuts and menus it offers. It remains a valuable tool for many tasks, however, and not least when preparing and collaborating on long reports. You just have to put a bit of time into learning a few key tools.

As I'm running a course about report-writing next week I've been brushing up on a few of the basics - many of which I use all the time when compiling reports. Because of a background in desk top publishing I'm particularly keen on style sheets and all the automated functionality that flows from them - saving time and effort and bringing a professional-looking consistency to how your report is presented. Whichever function you favour you may need a bit of work to get it to do what you want, but once you do you'll never look back.

I've complied my top ten tips below, but along the way I found a very nice site that explains style sheets and other functions in a jargon-free way that is useful to beginners and experts alike.

My Top Ten Tips for Getting the Most from Word when Writing Reports

1    Start with an outline
Start building your report by laying out the bare bones using the Outline View, and then starting to add the flesh. Especially useful for planning and then reviewing the overall structure of your report as you go along.

2    Headers and Footers make the report look smart
Display the same piece of text, eg date, page number or title, on every page in the top and/or bottom margins. Another way of adding polish to your report, as well as making it easier for your reader to use.

3    Get to grips with style sheets
Style sheets are used to store formatting instructions for headings and paragraphs, which can then be easily applied to other paragraphs. It helps you produce professional-looking documents and can save you loads of time and effort if you know how to use them.

4    Use Outline Numbering
You can automatically add numbers to your headers as you create your report, and  heading numbers will even update themselves if you move things around as your report takes shape.

5    Create a Table of Contents
Create a list of headings in a document that can be inserted anywhere in your document, and can be easily updated as you go along.

6    Use graphics
Photographs, logos and charts can bring the report to life. You can insert graphics into Word documents including graphs imported from Excel that you can update later. It is especially useful to learn how to make pictures appear exactly you want on the page.

7    Check spelling and grammar
Use the built in tools to highlight possible errors, and always leave plenty of time at the end to use the spell-checking tool to run through your final document.

8    Track other people’s changes
See the changes that have been made quickly and easily when you get a document back from someone else. You can run through a complex document easily accepting or rejecting suggested changes .

9    Create an Index
You can create and then update and edit an index containing key words and the pages where they can be found. This makes you look *really* clever...

10    Keep it simple
Use as few fonts and font styles as possible, don’t add unnecessary details, use graphics sparingly for maximum impact.

For more help about using Word try Shauna Kelly's site at www.ShaunaKelly.com

By the way I also found a lot of interesting articles foretelling the death of Word as Google rolls ouit its plans for Google Docs - here's a good one... MiramarMike.co.nz: Google Docs ... so what - the ONE reason why you should care

Microsoft donate software to UKonline Centres

News from the ICT Champion in Yorkshire and Humberside of an announcement by Microsoft of donations to UK Online Centres. It includes a full suite of software and up to 50 user licenses, free of charge. Follow the link for more details.

Microsoft donations programme extended to non-charity UKonline Centres

Update on new support for voluntary sector

It's all change at the top as a new set of national services start to roll out across the land, bringing a new range of support to the voluntary sector and the people who support it. It's intended to herald a new way of doing things after the first few years of ChangeUp, and includes the work of the existing regional ICT Champions. like me [hello].

Improving Support is a new CapacityBuilders-funded website that provides information about the nine National Support Services that replace the six Hubs. It only has basic information on it so far, as most of the services are only due to start up in earnest this summer, so there's not much about what they're going to do or how they're going to work. Some strands provide an overview of what they'll do over three years. Some have listed activities for the first year.

For example Volunteering will be led by Volunteering England, whose activities start with "research to identify the practical support that frontline organisations need." And the Collaboration workstream is led by bassac, which starts its activities by "developing the reference/advisory structures". Which is similar to ACEVO's first step, which is  "Researching and scoping current provision to avoid re-inventing the wheel - and adding value to existing programme."

There is a sense of babies being lost with bath water if this sort of information is not available after the past few years of needs assessments, consortium development plans and seemingly endless surveys. But these are early days and there is also a lot of detail there about ambitions for new services and more targeted support than the Hubs provided.

So let's hope that this first phase is no more than a short initial scoping exercise. What we're waiting for is a coherent, dynamic, participative roll-out, with an army of eager beavers working across all nine workstreams, knitting together the work of over 20 national agencies to help deliver another round of change in the second tier.

Meanwhile the ICT Champions have started building a plan for the next three years. This will be based more or less on business as usual at a regional level but we hope to create a more coherent national plan and share information and ideas in a more focused way.

As the dust settles from the past few months of uncertainty we're expecting to sit in amongst this network of support and activity, translating and connecting between consortium-level organisations and the national support services. Any ideas and suggestions welcome.

improvingsupport.org.uk / welcome

Do you Doodle?

Do you ever have to organise meetings for lots of different people, and end up playing diary matching games by email for days on end? Some people use Outlook to find available dates, but more and more people are using the elegant Doodle.
To use Doodle just go to www.doodle.ch, post up a list of possible dates and invite people to visit the page you create. They can then indicate which dates and times they can make, without needing to log in. As people add their details the page notifies you which dates are the most popular.
It's free of charge, it's very simple and as well as scheduling meetings you can use it for other polls.